If you can open HOPE
Open Settings → Account → Delete my account. Confirm using the same sign-in method as your account. HOPE removes your account’s active cloud records and progress photos, deletes the sign-in account and clears this device’s user records.
Export anything you need from Settings → My data first. Exported files are not automatically restored to a new account.
If you cannot access the app
Email support@hopetraining.app with the subject Delete my HOPE account. Include the email address shown in your HOPE account and your sign-in method (Apple, Google or email). If possible, write from the address associated with the account. If you used Apple’s Hide My Email, mention that so we can help identify the correct account.
You do not need to reinstall HOPE or buy a subscription to request deletion. We may ask for limited verification to prevent someone else from deleting your account. Never send a password, sign-in code or unnecessary health information.
Request account deletionWhat is deleted, and what may remain
Deletion covers your HOPE sign-in account, active cloud profile, synced fitness and nutrition records, coach conversations, usage events and progress photos associated with the account. The in-app flow also clears its local user records. An email request cannot remotely erase an offline device, your exports or operating-system backups.
A minimal security marker is scheduled to expire 24 hours after successful cloud cleanup; pending cleanup is retried. Provider recovery copies, diagnostics, support correspondence and records required by law may follow separate retention rules. See the privacy policy for details.
We process verified email requests as soon as reasonably possible, within the applicable legal period, and explain any further verification or permitted extension. Deleting an account does not cancel a store subscription.